Conditions for using the service

Meaning of the terms and official contract

This overview of Verde's terms does not replace the official contract. The named owner and operator is Wiraon B.V., registered 146886 in Curaçao. Briantie Limited, registration HE 385770 in Cyprus, is the authorized payment agent. The displayed licence is OGL/2024/686/0183. If versions differ, the English conditions prevail. An international licence is not proof of authorization in every jurisdiction.

Terms take effect when the account is created and accepted. Verde may revise them when needed, so check the current wording before using its services.

Rules governing use of the account

Customers must comply with the published game and betting rules. A breach may lead Verde to refuse or cancel a bet, return stakes, restrict an account or suspend a payment. Losing the connection after submission does not invalidate an already confirmed bet.

Use the published complaint procedure and contact details, giving the account, operation and relevant facts without a password. Retain replies and reference numbers. Further appeal options depend on the applicable deadlines and the authority specified for that case.

Age and access eligibility

Verde accepts only customers who meet the product and jurisdiction minimum age and the legal gambling age where they live. Age or identity evidence may be requested. Customers must establish that applicable law permits their access and play.

Read the operator's current restricted-jurisdiction list before joining or depositing, since exclusions can change.

Maintaining a single secure account

Each player may hold only one account. Duplicate profiles are prohibited and may result in closure, cancellation or recovery of associated bonuses and winnings. Promotion and payment terms may impose other restrictions. Read them without creating another profile to get around a limit.

Accounts are personal and may not be shared, transferred or sold. Keep sign-in details secure and tell support immediately about unauthorized access.

Payment currencies and methods

Public descriptions cover cards, e-wallets, prepaid cards, transfers and cryptocurrencies including Bitcoin, Litecoin, Ethereum and Tether. They do not describe a crypto-only service. Check the account cashier for supported currencies, payment methods, networks and limits before depositing or withdrawing.

Rules for individual games and access

Read the selected game's rules, stakes and payouts. Market or provider restrictions may exclude titles. Masking IP or location through VPNs and proxies is prohibited under the terms and can affect accounts, bets and bonuses. Do not use those tools to evade restrictions or checks.

Funding the account

Use funds and payment methods under the account holder's control. Location and payment channel determine available methods and limits. Banks or providers may charge fees.

Cryptocurrency prices and limits can change. You remain responsible for the wallet address entered and any tax duties in your jurisdiction.

Requesting funds from the account

The terms list requests up to 782 CAD, from 784 CAD to 7,835 CAD, and from 7,837 CAD to 47,017 CAD. Requests from 47,019 CAD have individual conditions. After KYC is complete, the band determines approval timing, with extra provider processing possible. Check actual methods, limits and charges in the account.

Verde may ask for identity evidence and further information at any stage. Documentary identification is specified for withdrawals from 1,400 CAD, alongside complete profile details and confirmed deposits. A universal fourteen-day verification deadline is not supplied here without a condition specific to the request.

Unplayed funds may incur charges. Under the described conditions, turnover below twice the deposit can lead to a 20% withholding. Once historical requests, balances and withdrawals reach at least twenty times total deposits, a limit of 7,837 CAD over thirty days may apply. Bonuses have their own wagering and conversion limits.

Refund requests and checks

Contact support with the transaction details to ask for a refund. Terms generally treat gaming transactions as final while distinguishing malfunctions and unused funds. Checks may precede a return. No universal 24-hour or thirty-day refund window is stated here without the applicable procedure confirming it.

Fraud prevention rules

Prohibited conduct includes fraud, collusion, chargebacks, false information, reverse betting, bonus misuse and exploiting software faults. Verde may restrict or close accounts, cancel bonus funds and winnings, pause payments or report suspicious activity.

Checks may include a telephone call and review of connected accounts, devices, identifiers and patterns of play.

Leaving an account unused

Review closure terms and contact support about remaining funds if you stop using the account. The terms reviewed here do not establish a universal 10 USDT monthly charge after twelve months. Check the applicable fees, requirements and notices before leaving money idle or asking for closure.

Submitting and following a complaint

Describe the issue to Verde's published complaint contacts and retain the correspondence. Do not infer an email address from the login domain. If the issue remains unresolved, follow the current process and any named competent body. The same route should not be assumed for every dispute.

Risks and service limitations

Gambling may result in financial loss. Verde does not promise error-free software or uninterrupted availability and is not responsible for losses from third-party devices, networks or services. Server records and the relevant rules can be used to correct mistaken credits, results or payments.

Personal data and privacy

The Privacy Policy governs personal data. Verification and security work may involve external providers or the relevant authorities when necessary.

Keeping gambling under control

Treat gambling as entertainment rather than income or debt repayment. The terms describe personal limits and self-exclusion arranged through support. For exclusion, follow live chat guidance, submit the request from your registered email and wait for confirmation that it applies to the account.